Shipping policy
Shipping Policy
Questions about an order? Email us at info@thoughtfulpick.store and we'll reply within 1 business day.
Where we ship
We currently ship to addresses within the United States, including APO/FPO/DPO addresses. We do not ship to other countries at this time.
Made to order
Every Thoughtful Picks product features our own original design and is printed or engraved specifically for you after you place your order. Your order is produced and shipped by our production partner from facilities in the United States.
Because each item is made to order, the total delivery time is production time + shipping time.
Delivery times
| Step | Time |
|---|---|
| Production | 3–5 business days |
| Standard shipping (US, USPS) | 2–7 business days |
| Estimated total | 5–12 business days |
Orders go into production the business day after payment. Each piece is made by hand and checked before it ships; if an item needs to be remade, production can take up to 2 extra business days. Business days are Monday to Friday, excluding US federal holidays. During peak periods (Black Friday through December), production may take up to 2 extra business days.
Shipping costs
Standard shipping is a flat $4.95 per order within the US, shown at checkout before you pay. There are no customs fees or import duties on US orders, because all products ship from within the US.
Order tracking
When your order ships, you'll receive a shipping confirmation email with your tracking number. Tracking can take 24–48 hours to show its first update. If you haven't received a shipping confirmation within 7 business days of ordering, contact us at info@thoughtfulpick.store.
Delays
If your order hasn't arrived within 5 business days after its estimated delivery date, contact us and we'll investigate with the carrier. If the parcel can't be located, we'll send a free replacement or a full refund, whichever you prefer.
Lost, stolen or damaged parcels
- Damaged, misprinted or mis-engraved items: Email us within 30 days of delivery with your order number and a photo. We'll replace the item or refund you in full, at no cost to you. You don't need to send the item back.
- Marked as delivered but not received: Please check with neighbours and your local post office, then contact us within 14 days of the delivery date. We'll open a claim with the carrier and help you resolve it.
- Returned to sender: If a parcel is returned because of a carrier error, we'll reship it free of charge.
Incorrect addresses
Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering, before production starts, and we'll update it. If an order is returned because of an incorrect address supplied at checkout, we can reship it once the new shipping cost is paid.
Changes and cancellations
You can change or cancel your order within 12 hours of placing it, for a full refund. After that, your item is already in production and can't be cancelled. Our Refund Policy still applies.
Contact us
Thoughtful Picks
Email: info@thoughtfulpick.store
Support hours: Monday to Friday. We reply within 1 business day.